1How early should I be for boarding?
It is necessary to arrive 15 minutes before the scheduled departure, so that all passengers can board safely.
2Where can I buy a ticket for the tour?
You can purchase tour tickets in the evening in front of the boat where you will receive all the necessary information for your tour. You can also receive information via phone.
Please note that cash payments are the only accepted form of payment.
3How can I change or cancel my reservation?
If you want to cancel or change an existing reservation, call us at +385 99 5204688 or +385 99 8220594, or contact us in front of the boat.
4What happens in case of unfavourable weather conditions?
Our team closely monitors several weather forecast models to ensure the safety and comfort of passengers. Your tour schedule is based on this information, and it is adjusted on a weekly basis to account for any changes. Weather forecasts can sometimes be inaccurate and not correspond with the actual conditions on the day of the tour.
If the weather forecast poses a safety risk to passengers, the captain will make the decision to cancel the tour.
5What happens if the tour is cancelled?
If we cancel your tour, we will let you know using the contact details you provided when booking.
If you need to change your booking, we will make the necessary adjustments. If no other dates work for you, you will be reimbursed at the point of sale where you originally booked your tour.
6What safety and technical requirements do your boats meet?
Our boat meets all safety and technical requirements and is equipped with the appropriate number of life jackets and all necessary fire fighting equipment.
7Can my pet join me?
Yes, but only for private tours.
8How early should I be for boarding?
Boarding begins 15 minutes before the tour.
1Where is the boarding point and disembarking from the boat?
The boarding point is on the waterfront where the boat is permanently moored and where tickets are sold. When the tour is over, passengers will disembark on the old waterfront near the Solar statue.
2Where can I park my car?
If you are planning to arrive by car, please note that the town has several parking lots available. They do charge for parking, so it is important to keep that in mind. The most convenient option would be to purchase a daily ticket. Please check the locations of the parking lots beforehand to find the one closest to your destination.
3Can I buy food and drinks on board?
Food and drinks cannot be bought on board.
4What kind of clothes and footwear do you recommend for the tours?
During your boat ride, it is best to wear comfortable and casual clothing such as sports attire. We suggest bringing a bathing suit, swimming shoes and a beach towel. In the summer months, it is also a good idea to wear a hat and apply plenty of sunscreen.
5Is fuel included in the price?
The price of fuel is included in the price of the tour.
6Are the vessels insured?
Yes, the vessel is insured.
7What if there are children on board?
No problem, just let us know their ages so we can prepare appropriate life jackets for them.
8I have booked a tour, but the weather has taken a turn for the worst. Can I get my money back?
Light rain, cloudy weather or light wind are not considered bad weather conditions for your boat ride. Once the tour has begun, we cannot offer any refunds. However, we always keep you informed about any weather changes and conditions. In the unlikely event of bad weather that prevents sailing, the vessel will not leave the base port. In such a case, you will have the option to either change your booking or receive a refund.
